What happens to my balance if I self-exclude?

Your balance remains completely safe during self-exclusion. You can make withdrawals, but no new deposits or bets will be allowed. Your account does not reactivate automatically once the exclusion period ends — you must contact support.

Is reducing my deposit limit instant?

Yes, reducing your limit takes effect immediately. However, increasing a limit requires a 7 business day waiting period — this delay is intentional, giving you time to reconsider decisions made in the heat of the moment.

What's the difference between Cooling-Off and Self-Exclusion?

A cooling-off period is a temporary break of 1 to 30 days, after which your account reactivates automatically. Self-exclusion is a longer-term closure of 6 months or more — to reactivate, you must submit a request to support and observe a waiting period.

Will the support team judge me about my betting habits?

Never. Our support team is specially trained in responsible gaming. They'll listen with empathy and point you toward the right help. Your information stays completely confidential.

Is betting addiction really treatable?

Absolutely. Betting addiction is a recognized mental health condition that is fully treatable with the right support. Many people have returned to healthy lives through therapy, support groups, and professional counseling. The most important step is the first one — asking for help.

iwbest | Responsible Gaming for a Safe Betting Experience

1

What does responsible gambling actually mean?

Responsible gaming means betting in a way that keeps you in control — being mindful of how much time you spend, how much money you're putting in, and how it affects your everyday life. It's not just about following rules; it's about making conscious choices for your own well-being.

The core principles of responsible gaming at iwbest are:

Betting is entertainment, not a source of income: Winning and losing are both part of the game — don't treat betting as a financial plan.
Set a budget first: Decide how much you're willing to spend in each session before you start.
Stick to your time limits: Betting for extended periods without breaks is not healthy.
Don't chase your losses: "Chasing losses" is the biggest risk.
Keep a clear head: Never bet when you're feeling down or frustrated.
Think about the people who matter to you: Make sure betting doesn't affect your family and relationships.

Responsible gambling doesn't mean enjoying yourself less. It ensures that betting always stays a source of fun — not stress.

2

How to recognize warning signs of a problem

It's not always easy to tell when betting is becoming a problem. Watch for these signs — in yourself or someone close to you:

1

Spending beyond your budget

You keep exceeding your set budget, or you're borrowing money or dipping into savings to bet.

2

Chasing Losses

You're placing bigger bets after a loss to try to win it back — and the cycle keeps repeating.

3

Feeling uncomfortable when not betting

You feel anxious, irritable, or restless when you take a break from betting.

4

Hiding It from Loved Ones

You are hiding or lying to family or friends about how much you bet.

5

Neglecting daily responsibilities

You are spending more time betting at the expense of work, studies, or family responsibilities.

6

Unable to stop despite trying

You know there's a problem and want to stop, but you keep coming back.

Experiencing these signs is not a sign of weakness. It's a health issue, and reaching out for help takes real courage.

3

How to use iwbest's protection tools

After logging into your account, go to the "Responsible Gaming" section to access the following tools:

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Increases take 7 days to apply; reductions take effect immediately.

Effective immediately

Bet Limit

Set a limit on how much you wager per bet. It helps you stay level-headed and avoid the temptation of placing oversized bets.

Effective immediately

Session Time Limit

Set a limit on how many hours you bet in one session. You'll be automatically logged out when time is up.

Session Control

Cooling-Off

Take a break from 1 to 30 days. During this time you won't be able to access your account, but your balance stays safe.

Temporary Break

Self-Exclusion

Deactivate your account for anywhere from 6 months to permanently. This decision cannot be easily reversed.

Long-term

Activity Report

View your monthly betting summary — time spent, money wagered, and games played. Get to know your own habits.

Transparency

These tools are free to use and require no approval. You can activate them instantly from your account settings.

4

Self-assessment: How balanced are your betting habits?

Take the simple self-check below. Answer honestly — no one is watching, this is just for you.

Question 1/3: In the past month, have you spent more on betting than your set budget?

No, I always stayed within my budget

Once or twice I went a little over

Yes, several times

5

How to get help — step by step

If you're struggling, you don't have to face it alone. Follow the steps below:

1

Be Honest With Yourself

The first step is the hardest — but also the most important. Recognizing that you need help is where it all begins.

2

Set limits on your account

Log in to your iwbest account to activate deposit limits or a cooling-off period. Changes take effect immediately .

3

Contact our support

Reach out via live chat or email us at support@iwbest.click. Our specially trained team will listen without judgment.

4

Consider Self-Exclusion

If you feel like you need a longer break, use our self-exclusion feature. It's not a sign of weakness — it takes real courage.

5

Seek professional support

Talk to your family and, if needed, seek advice from a mental health professional. Betting addiction is a treatable condition.

iwbest's support team is here for you 24/7. Reach out anytime via live chat or at support@iwbest.click.

6

Important Information for Parents

Iwbest strictly prohibits accounts for anyone under 18. But parents also play an important role in protecting their children in the digital environment.

What parents can do:

Use parental control software on shared devices.
Keep your betting account password and login details out of your children's reach.
Have open, honest conversations with your children about online gambling.
If a minor has opened an account, please notify us immediately.

If you believe your child has opened an account on iwbest or any other platform, email support@iwbest.click immediately. Once verified, we will close the account and delete all associated data as quickly as possible.

Our KYC verification process prevents minors from registering. If you have any concerns, don't hesitate to let us know.

7

Iwbest's Commitment to Responsible Gambling

Responsible gaming is not part of our business strategy — it's a core value. We believe a sustainable and trustworthy platform is only possible when our users are happy and healthy.

What iwbest promises:

All protection tools will always be free and easily accessible.
No promotional messages will be sent during self-exclusion.
Users will be proactively notified if risky betting patterns are detected.
Our support team is specially trained in responsible gaming.
Policies and tools will be updated regularly based on international standards.
There will be no compromise on protecting minors.

Your trust is the greatest reward we could ask for. We want you to enjoy iwbest safely, year after year — with no regrets.

On iwbest Responsible Gambling — Keep the fun, keep the control

What We Do to Promote Responsible Gaming